I haven't washed my dogs here, but I buy our pet food here. The owners and staff are super nice, and they have a frequent buyer program. There are a handful of items they don't carry (like specialty Greyhound coats), but I haven't seen a store yet (except on-line) that does. Don't be dismayed at the huge, fat cats (they self-feed from the bags). They might hiss at your overexuberent dogs, but they don't scratch.