Very disappointing. I saw that the spa (if you could even call the dumpy room that) had a 10/10 rating on WaySpa (unbelievable), so booked a manicure/pedicure with them today. Both the place and the manicurist appeared very unprofessional, but the part that most disappointed was the fact that she wouldn't fix a nail that was very poorly done. I asked very politely and she could see how badly it was done, but she flat out refused. I said I was paying full price and that the one nail was really bothering me (ie. pleaded with her over and over). There was NO ONE else in the building (no manager, no other clients, definitely no one was waiting for her). It was just her (ie. she had lots of time and just refused to fix one nail). I can't believe the poor customer service -- never had such a bad experience. Do not go here!