I brought in a shirt to be taken in and two pairs of pants to be mended. Alphonsina was immediately warm, friendly, personable, and professional. She followed through on her timeline exactly and sent me an email when the work was done. Her pricing is extremely reasonable for the quality of work. I was a little nervous about having to pay in advance without seeing the workmanship first, although I suspect that's to make sure you actually pick it up. But the end product was worth it. Would definitely recommend!