I went to the salon in person to discuss my needs and to schedule an appointment. I spent a lot of time with the person at the front desk, making sure that I was matched with someone who would take the time to get to know me and the hair style that I wanted to achieve. I was booked the following week with 2 different stylists. One for hair color and another for a cut. I showed up ON TIME. I waited 15 minutes for the the colorist (Lauren) to greet me and start services. I asked to speak to the lady who was going to cut my hair. Everyone was rushed and no-one wanted to take the time to get to know me. The colorist starting applying the color to my hair and informed me that there was not enough time for my hair cut. If I wanted to get my hair cut, I could come back another day or she could cut my hair. The rudeness was unbelievable. I was really looking forward to trying a new salon and stylist. After much discussion, the manager came over and apologized. I explained that the cut was the most important part of the day. Because there was not enough time for both, I opted to have the color washed out of my hair and have my hair cut with the person (leah) who I was scheduled with for the cut. I waited 45 minutes for her, which meant I could have continued with the hair color and been fine with timing. I came back the next day for Leah to color my hair. She barely said 5 words to me. I paid $20 more for her to color my hair for a total of $85 for a root touch up. There was NO offer by the salon for compensation for that fact that I had to come back to the salon TWICE. The manager was nice and apologetic, but the attitude of the stylists was appalling.