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| - [ positives ]
- Fixed the power button on my Nexus 5 for $55. I had the common problem where the power button got "stuck" and it was cycling on and off during the boot screen
[ negative update ]
It's about two weeks out now and the button is now very funky - needs to be pressed super hard in order to work. Not a great outcome, will probably have to get it resoldered...again... :( Dropping from 3 stars to 2 for this.
- Replaced my screen cover, per the offer on the Yelp page. Guy did a good job, no air bubbles, looks brand new.
- Friendly attitude, much better than places in Chinatown or Pacific Mall.
[ negatives ]
Was told, on the phone and in person when I went in, that the fix would take about 45 minutes, or 30 min to an hour depending on the complexity of the issue. The young man took our phone number and said he would call when it was done.
We went off to grab some food and walk around the mall, figuring that by the time we took the car to drive somewhere else and came back, 45 minutes would have elapsed anyway.
An hour later, we went back and saw the phone still lying on the desk - he hadn't started fixing it because he had been taking care of other customers.
We drive off to another store, call back an hour later, and the phone is still not ready.
Finally, about 2.5 hours after we've dropped off the phone, they finally call to say it's ready.
I would have rather they said "today's a busy day, it will take us about 2-3 hours" - and then we would not have wasted time waiting around. It's much better than setting up the expectation that it will be ready in under an hour, and then not delivering.
[ conclusion ]
Long wait, not quality work...can't say I recommend the place. :(
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