This is just my review about the experience in the store, which was great. My newly rescued doggie ate the Cox remote, and I was dreading having to pay for a new one. However, as I walked into the store with my remote in hand, the very friendly employee handed me a brand-new one at no charge as soon as I reached the counter -- I didn't even tell him what I wanted. Great customer service in the store -- not so much on the phone, but this experience was great. So: credit where credit is due!