This was my first home buying experience and I chose PrimeLending because my realtor suggested them. She sold me on them by telling me that they will keep me informed of every step and will even keep me informed when nothing is going on. She was exactly right. Jeremy was friendly and enthusiastic about the mortgage process from the first phone call. He called me every week and emailed me every week to keep me updated on the process and to make sure all of my questions were answered. His assistant, Tonia, was equally friendly and promptly answered every question I had. She was also very patient with "dumb" questions and in helping to ease my anxiety about the process as a whole. I would definitely work with them again and recommend them to everyone looking for a lender who will make the process as stress free as possible.