3 stars for the mere fact they can cut nails, and do the anal glands...The lady that cut her nails, I didnt like her energy, not smiling at all, thought that was strange...was probably having a bad day. And my dog was like acting weird for like 3 days afterwards. It was first time here..But I won't be bringing my dog for a self wash because she likes to dry herself on her towel by herself. That's not gonna happen here. The self wash looks very good though, the price is unbeatable too!