I am an avid Chili's goer and know what to expect each time I hit one. The server was really nice, but the wait was amazingly long. It took almost 15 minutes before we got our drinks and by the time we got out appetizers (Texas cheese fries) the fries were soggy under plastic cheese. The foos was okay (which was 40 minutes after we ordered). The place was no more busy than a typical dinner rush, we even were seated pretty quickly.
I enjoyed my experience, but the food was definitely sub-par, not sure I would probably come back.