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| - This was my wife's and my second visit to this establishment. Our initial visit was OK (not great but not bad) and it was only because of the manager's (a very friendly Korean gentleman) concerted efforts that we came back. At the time, I asked him if the restaurant made a particular dish that I enjoyed in the San Fran. Bay area and while he said they do not, he would go into the kitchen and attempt to make it himself, on the house. He aplogized for not making it exactly as I desired, but it didn't matter to me. Clearly this manager was very focused on establishing regular clientele and his absolute attention to us convinced us to give the place another chance.
We came back and immediately noticed he was absent (our visits was less than 1 month apart). We figured it was his day off ... it turns out he had been fired.
During our 2nd (and last) visit, my wife ordered the Lo Mein House entree and I decided to try the all-u-can eat sushi (I had previously tried the General Tso's chicken, and it was much too dry). We were enjoying our meal and my wife decided to sample one of the sushi pieces on my plate. We are married, both ordered entrees and frequently share our food. Within mere moments, our waitress (who, with all due respect, needs to refine the manner in which she deals with customers) comes to us and tells us, and I quote: "I saw you take one of the pieces of sushi from his plate and our policy is for no sharing. We won't charge you this time but don't take any more pieces."
I was stunned, immediately expressing that we each had placed entree orders (exceeding $10 per item) and we demanded to speak to the general manager.
The General Manager (a new fellow, given that the previous, very affable fellow had been released) is clearly not suited for this job. He tried to argue, rather unsuccessfully, that what we had done was "equivalent to stealing". It mattered not one iota to him that we each had ordered an entree, as he continued with his "the sushi is 19.95 per person", with emphasis on the "person". This implies, according to him, that there be no sharing (since we're being technical, "No Sharing" is not stipulated on their scotch-tape put together menu). He said he would do us a favor this time and not charge us an extra $19.95.
I told the General Manager that there is no more certain way to ensure that he loses clientele than the way they treated us, and we absolutely have no intention to come back.
The Nee House is the clear front-runner for excellent Chinese food in north Phoenix, while Ritz Asia, I expect, will be out of business within 1 year.
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