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  • It is too bad that I cannot take away the one star I gave them, they do not deserve even one! My laptop was running slow, Docuprint and Acrobat stopped working , after uninstalling and reinstalling with no success, I took it to Staples on Broadway in Tempe, Tuesday July 28, 2015. I told them I was going out of town and would return on Monday August 3rd, would it be ready, they explained they were busy but it should be. They proceeded to run a scan on it, which was unsuccessful after a good 30-40 minutes so it was started up again, that's when I gave them the 'go ahead' to do what needed to be done to get it up and running and I left. I called Staples when I returned on Monday and they told me that it was not ready but it would be in a couple of days. I asked them what had been done thus far and he said a scan (which was done when I was there). I asked him WHY my laptop was put on a shelf for just about a week and no one even looked at it, he said they were busy with students because school was ready to start. I see this stores priorities are students NOT business people. The next day he called and said they needed to do a diagnostic(?) it costs about $165, I said fine what ever it takes. Next day he told me it was ready I asked him if Docuprint and Acrobat were working, he had no idea what I was talking about and I explained that is why i brought it in to begin with. He called back later and said all was repaired and I could pick it up, so I did. Yes, Docuprint and Acrobat were working but it took me over 24 hours to realize that my Kaspersky anti-virus had been removed and no one told me, so I reinstaledl it. Then my wireless mouse was not working so I went to WalMart and purchased a new one, that did not work either. Come to find out the USB ports/drives had been uninstalled and not reinstalled by them. It goes on and on. Tonight 9-8-15 (more than a month later) my Acrobat has stopped working again and my computer is running slow. It is unfortunate that I wasted $165 and my time.Staples has now lost ALL of my business, I will not go back for any reason! DO NOT, UNDER ANY CIRCUMSTANCES, TAKE YOUR COMPUTER TO THIS STAPLES.
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