I have been going to this bowling alley for the past five years. It has been pleasant and good experience until today. My coworkers and I went here to relax as usual. Our game was interrupted twice because they claimed that one of teammates was not wearing bowling shoes. I went to clarify that the person that they described was the lady next to our lane.
A few minutes went by, our game was interrupted again. This time they claimed that I wasn't wearing bowling shoes. I took off my shoes and showed it to the manager who claimed that my shoes were not bowling shoes. He was argumentative and hostile. I slammed my shoes on the counter to show him the brand that was engraved at the bottom of the shoes. He saw the brand and without an apology, he resumed my game . I did expressed my frustration to the manager who apparently had an agenda to ruin our night.
This is UNACCEPTABLE! We were there to relax and to have fun, not to be questioned by a manager whose facts are unfounded.
The bottom line is: check your facts before you accuse and patronize your customers. Most importantly, APOLOGIZE when you're wrong!