So back on black Friday I went to 131 Main and had a bad experience. Mr. D, the owner, reached out immediately to rectify my dining experience. I responded to Mr D and gave him all my contact information and the best ways to reach me.
Well, the GM Mr. Mel Funk was to reach out to me... I got a text "131 main visit" on 11/29 -- what? Okay no introduction, just 131 main... Mr. Funk must be a very busy man.
I text back "I am available all day tomorrow. Thank you."
Mr. Funk "is this the Dr."
What? Are you kidding me? You have more than one complaint and you can't keep your text's straight.
Me: "No this is Claudine from Yelp-I visited your restaurant on blk friday"
Mr Funk: "I will be here after 10"
Now what the hell does that mean? That I should call him, go see him, text him... what does that mean exactly? Well that was 12/9 -- it's now 12/25 and I have never heard back from him or the owner. I feel as though since I was the one that had the bad experience, I should have to be the one that chases a GM. The owner tried to do good, but the GM failed miserably... guess he has way to many complaints to deal with than mine.
Horrible follow through and shows me a lack of concern about people and their time.
What a joke.