| rev:text
| - I had a frustrating experience with a dryer repair from Main Appliance Service, 7964 Tree Lane, Madison, WI 53717, 608- 709-7058
After attempting to resolve an issue with my dryer -- a new, high-pitched sound when it was running -- directly with LG, they referred me to two local LG approved service providers. After reviewing their website, I chose Main. The person on the phone was polite, and told me how much the service call would be after I called back to check.
On Friday 4 August, the repair person arrived and looked at the machine. While Mark V. was polite and very friendly, he was not aware of the reason for the visit, nor if it was my washer or dryer which I needed assessed. He initially insisted that the serial number was incorrect for the machine, though it was on the dryer itself and in the manual that I had. I am still not sure how it was resolved.
He dismantled the dryer, and we cleaned lint out of the hard-to-reach places, but otherwise there was no obvious damage or other repair to be made. The sound could be heard throughout the testing. Though he did not seem to be able to recognize a problematic sound, he concluded it must be the motor, and stated so. I had to prompt him, "So, can you repair this?" and he said that if it were him, he would just let it run until the dryer died. Since the whole reason I called was to get a repair BEFORE I was without a dryer, I persisted and asked that he see if it was repairable. Though he was not able to identify a problem at the visit, he charged me the full fee and said that when he went back to the office he would let them know I wanted to get an estimate for repair of the motor, for which they'd call me back.
When I did not hear back by the end of the following business day, I called on Tuesday the 9th to inquire. I was told Mark would call back with information. At that time, I asked to be reimbursed for some of my payment, as I was no longer interested in having Main service our appliance.
Josh called me shortly afterward, and said he was told by his boss, "You better get on this" and that he had planned to call me, anyway, that day. He told me he'd just been promoted to a management position and that he was getting up to speed. He told me he was sorry that I "didn't like" the technician, and then asked me if I was aware of the fact that a certain percent of people just immediately don't like someone when they meet them. I corrected him and said I liked Mark just fine, but what I was unhappy with was the fact that a *maintenance* technician would advise me to let my appliance die and that I did not receive a timely call from the company after I requested the repair.
Josh refused to grant me a refund, and offered to have a different person come out to look at the machine at no cost. I declined.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)