| rev:text
| - Charcoal Room at Santa Fe Station
A popular restaurant for locals - famous for its heavenly filet mignon & lobster. BUT, the service should be better!
The Yelpy Version:
- One early evening in late March, our friends treated my wife and myself to an incredible dinner at this nice, popular restaurant inside Santa Fe Station Casino. We all had its famous "Wed Special" of "Lobster/Filet Mignon ($30) Combo". We were all absolutely delighted with the food and wine! The lobster tasted fresh and joicy, and the filet mignon absolutely heavenly - melting in your mouth with delicious flavors! We also had their Marinated Shrimps (actually large prawns!) apetizer, which was very tasty! Our friends ordered a bottle of Cabinet Sauvignon theyliked but it was sold out. Our nice server offered us a $65/bottle of an alternative brand for $35, and it was rich, smooth and flavorful! Great!
The Charcoal Room has a "medium-high-end" type of decor, but gives a casual, inviting ambience. It has a huge, beautiful sports bar, which offered $5 Happy Hour drinks and was completely full around 5:30pm.At our departure around 7:30pm, the restaurant was almost completely full.
The serving staff that evening was probably overwhelmed by the large dinner crowd. The service was good at the beginning, but the follow up service was SUB-Par, when it got busier. It was difficult to get server's attention even to order coffee and desert;harder still to get refills for coffee and water!
ADDITIONAL comments for management's kind consideration.
- Even though the food, drinks were superb and the ambience was great, BUT...
1. PLEASE do TRAIN ALL servers to be ATTENTIVE to ALL tables, even those not assigned to them.
- It'd be nice if a server would acknowledge a guest, raising his/her hand trying hard to get attention! Please letthe guest know that his/herserver is busy at the moment but will be notified to come over. - As one knows,
"Psychologically, a customer is MOST ANNOYED and UNHAPPY if he feels being IGNORED by a server"!
2. During our meal, the manager was nice enough to come over for a quick chat, which made us all feel welcome, BUT incredibly, this same manager just ignored us when we were getting out of the restaurant door, where he was standing nearby! At departure, we were asking the hostess about the Happy Hour specials. Thehostess aparently did not know the details. This manager standing nearby was talking to another staff member; he could hear us but chose to just ignore us! - He did NOT even try to help out the poor hostess in answering our important question, nor did he take the opportunity to say goodbye to us. To us, this was NOT good to leave customers with such an unsatisfying "Parting Impression"! Whatever browny points he had earned by coming over to our table earlier to chat were completely lost when he ignored us, while standing near us, at our departure!
Peterskis, Apr 2012
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