I was very excited when I saw the Groupon deal for affordable laser hair removal. The office was nice (located in a suite of a larger building) and Michelle was friendly and made me feel comfortable. I even added additional treatments right away because it was such a great deal. I was happy with my first treatment and excited to go back for more and see results.
I became frustrated with time because appointments booked up so quickly and Michelle seemed rushed through each treatment. Never did she suggest booking a full hour to cover multiple treatments--the new technicians (who were also very friendly) were the first to suggest that. I didn't have a number to call to reach the other technicians so had no way to communicate when I couldn't get there on time for one of the appointments. Michelle is not responsive to emails or voicemails--I had to call and email her repeatedly over weeks to get an answer to one question about more services. I feel like she booked more appointments than she could handle and unfortunately, the service suffered as a result.