I thought I loved my groomer I went to twice already (another groomer) until my dog's hair started to grow out and she looked like Bozo the Clown. She had uneven fur on top of her head in all directions. So I decided to get a bath and trim after a long weekend away with my dog who went to all kinds of dog parks and I did not want her in my house that dirty. When I called the person who answered the phone was very professional and explained things to me. I was nervous dropping my dog off at a random place but I figured I would give it a shot. I dropped her off and 3 hours later she was trimmed up perfectly, just how I had asked. She was so soft and fluffy and clean with a nice spritz of doggy cologne. They also put a doggy handkerchief on her with gingerbread since it was near Christmas and two red bows. I was very happy with the service. The only thing I wish was that they don't keep her in a small crate while waiting for the owner. I know this is typical but I did like how at the last place they let my girl roam around. Overall it was a great experience and I am interested in coming back and getting the same groomer. The woman who answered the phone even opened a bag of treats to give my dog one so she stops barking. I thought that was good customer service.