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  • First off... Let me preface this with the fact that I am well aware that I have thick hair and on this particular visit it was super long. So my boyfriend frequents this Great clips because it's closest to our home. He only goes there when this particular hair dresser is on duty because she's "great". I decide I need a hair cut and stop by Great Clips hoping that "great" hairdresser is available. I walk in, she's in and there aren't many people waiting. GOOD. I check in and wait. I should say that while waiting 2 people complain about another hairdresser on duty. The culture is very quick clip and go. Still. I wait. Finally my turn. She greets me and I sit but I warn her about my length and I make her fully aware that I wanted to chop a good amount off. No biggie, right? She begins by almost discouraging me about the amount I wanted to cut. Asking me "Are you sure?" at least 4 times. Whatever. I'm already on the chair. She starts to brush through my hair and my head was snapping back so hard and I was clearly in discomfort but she keeps brushing through until I ask her if I can brush through my own hair. Not once did she apologize or seem to acknowledge the discomfort. As she begins to measure out the length and confirm with me I ask her if it was possible to make a first cut long enough and then we can go from there if I wanted to go shorter. She claimed that she couldn't do that because then she'd have to charge me two haircuts. OK?!... We go back and forth and I settle with "bra strap" length. I figured that's long enough to get used to shorter hair than what I've had for 5 years now. She starts chopping off and I remind her that I didn't want a blunt straight cut and she says "then how do you want it?" At this point I'm ready to get out of the chair except she's already chopped off half of the hair. I asked her to do what they call a "notch cut" which makes the hair look more choppy than straight cut. As she's cutting my hair, they get a new customer and another hair dresser checks them in and I can hear the customer being told that the wait would be 15 minutes. My hairdresser butts in and says "more like 30, I've got a lot of hair here" not in a joking way, not in a light hearted way but in a tone of annoyance. Anyway. She basically finishes my haircut and shows me the mirror and my hair is shoulder length!!!! SHOULDER LENGTH!!!!! Not mid back... Not "bra strap" length, as she called it" but SHOULDER LENGTH!!!!! What am I supposed to say "it's too short!! Glue it all back on" I paid, tipped and left. The only reason why I tipped was because it was a lot of hair to cut. So here is my recommendation. 1. DO come here if you're a guy. They've got the quick, clip and go thing down. 2. DO check in online. Everyone that walked in and had not checked in online ended up waiting upwards of 30 minutes. 3. DO NOT come here if you are looking for customer service and a friendly experience. 4. DO NOT come here if you want anything other than a trim and buzz cut ( duh. I know. But I've been to the great clips on rainbow and they've styled my hair better than a $90 hairdresser would. all in all. I learned my lesson. Never again.
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