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  • I love social media. Not. I've been coming here for over six years and found Mike who manages this Leslie's location to be the best. He knew all his customers, knew their likes and dislikes and always went the extra mile to make them happy. Well, along comes a new customer who tries to return something that has been opened without a receipt. Now Mike doesn't make the rules at Leslie's, he just follows them and says, sorry but without a receipt the best he can do is an exchange. Well this customer isn't happy about that and takes to social media and writes a very long One Star review, about how terrible he has been treated. Btw, I see now it's been abridged to a few sentences Guess what, after nearly twenty years, Leslie fires Mike. Now, I don't know Mike personally, I don't have his cell. But I read the review and decided to come in to tell him not worry about it. He was only doing his job. Well, no Mike. I'm told he was let go because of the incident Well Congratulations new Yelp'er, you got someone fired. Nice! Now here's my story. I came in three weeks ago for some sand for my pool filter. The new Manager Peggy says Leslie's is running a 20% off special and they'll replace and install my sand for $180. Well it sounded too good, so I tell her I'm going to think about it and may I get back to her? No problem, the offer is good until Labor Day. Guess what? I come back last weekend and Peggy is gone, been replaced by a really nice, sharp new Manager Bru-Lynn. Seems Peggy er, is no longer with the company. So I tell Bru-Lynn I've decided to take the Leslie's special and replace my sand. Guess what? Apparently there isn't a Leslie's special going on and Bru-Lynn needs to check with her Regional Supervisor to find out what to do. Let me be clear, Bru-Lynn is great! Love her! Think she's the best! And yes, I still wish Mike was here. So she checks with her Regional Supervisor and I'm told, they're really very sorry -- did I get anything in writing?
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