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| - We don't have fast food very often, but usually when we do we like to go to Chick Fil A.
Generally speaking, Chick Fil As are clean with polite, friendly employees and consistently good food.
This location is the exception to that rule.
The restaurant is constantly filthy in one way or another. It is still possibly a step up from some other fast food restaurants, but in the context of Chick Fil As standards, this one is completely sub par.
On one visit, I was standing in front of the counter while waiting for part of my order, and I noticed that my shoes were sticking to the floor. Initially I dismissed it and moved over, but found that I was STILL sticking to the floor. I looked down and found that there was a thick layer of sticky soda (movie theater floors x 1 million) that was now caked onto my shoes and causing me to stick to the floor even after I'd moved away from it. When I was finally able to catch an employee's attention to let them know, I was told "oh, there's a leak, we know about it" with no further action (no one came to clean it up, at least temporarily, during our entire visit to the restaurant)
On another occasion, I went to get a child's booster seat and when I looked over the few seats available, found that each and every one of them was disgustingly caked with various food splattered all over them. I selected one that had the food mostly relegated to the edges and sides of the seat, and proceeded to grab several Purell packets to wipe it down myself. Several employees glanced at me during the process but weren't too terribly concerned apparently.
On a regular basis, there are consistently a variety of smaller but still obnoxious ongoing issues, such as overfull trash cans and gross bathrooms. Additionally, a tiny thing that I've noticed (and appreciated) at other Chick Fil As is that when you get a highchair, they always always have a sticky placemat laid over the back of the highchair - this is so nice, because when your hands are full of a baby, your food, etc, it is great that they are anticipating your needs by having this readily available, and having it on the highchair means it is one less thing you have to grab. However, at this Chick Fil A, it is extremely rare for the placemat to be on the highchairs; you pretty much always have to stop and pick it up separately. Again, it is small, but it does make a difference and just shows that they don't care quite as much about their customers as all of the other locations.
The staff at this location is nice enough in the scheme of fast food places, but again, does not really live up to the standards that I've come to expect from Chick Fil A as a brand. They are your typical teenaged fast food employees; where I usually find that Chick Fil A employees are respectful, polite, conscientious, and engaging, these employees tend to be a bit more removed, more interested in joking around with other employees, and while they go through the motions of decent service, they're missing that little extra that makes such a huge difference at other locations. Additionally, I usually see quite a bit of management presence on the floor at other locations, but it seems much rarer here. I've also observed managers being pretty rude to employees once or twice - most recently a manager belligerently ordering someone in the kitchen to get "some soup that is actually hot" in a very sarcastic tone with very angry body language.
The food is generally pretty much the same as other Chick Fil As, but our order does seem to be messed up more often here than at other locations. We usually order our sandwiches without pickles, and this only actually gets done about 50% of the time. It isn't a huge deal, but does completely change the flavor of the sandwich to a more pickly flavor, which no one in our family cares for.
If we had a location even only slightly further away, we would definitely make the trek, but as we are quite far from the next closest restaurant, we end up here anytime we need something quick, and each time we regret spending our money with this particular restaurant since it is so disappointing.
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