Let me start by saying we have eaten at countless Texas Roadhouse restaurants.
This place is in a convenient location and just opened 3 months ago.
It is obvious that the place just is not used to handling crowds and is still trying to learn to be a restaurant. Had to constantly ask staff for beverage refills ... My pet peeve.
After almost 40 minutes our server arrived with our order .. One short, telling us they ran out of chicken. They just realized that when they went to deliver the order. The manager, Hilson, came out apologized, took a replacement order and delivered that swiftly.
They were quick to assume responsibility for the situation, comped the person for the inconvenience and gave them a voucher for another free new. What we did order was good.
Will give them one more try. Too many other steak restaurants in the area where I know I can get a good meal and good service.