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  • False Advertising: They did not tell me that the "De-Shed" service was an add on. I received an email for 50% Off De-shed service, the email did not state that I had to purchase a grooming service in order to get the de-shed service. I called to find out the price and they told me for my size dog it would be about $25 and with the coupon $12.50. When I checked in my dog same thing was told to me. Not once did they tell me I had to purchase a grooming ($55) I order to get the de-shed because that the de-shed bath is an add on service. My husband picked up the dogs. 2 days later I go in to have another dog de-shed, not knowing we paid so much the 1st time. That is when I'm told that I need to purchase the grooming and add the de-shed. I had her pull the receipt from the day before, with the other dog and sure enough we paid for a $45 grooming that they did not need to do ($12.50 for the de-shed), they claim they clipped her nails and cleaned her ears in addition to her bath. She's a short hair dog so does not need to get a cut.... she also didn't need anything done to her nails because they were already trimmed down. we got ripped off. If I would have known I would have told them never mind, like I did with the second appointment when I found out. I let you know if they're willing to fix this issue. They should really put the info out there. It did not say anything on the email, nor when I made the appointments or when I checked in the first time. Very dissatisfied and I've been taking my dogs here for a few years now. Update: I talked to the new manager, he has no customer service skills. Claims he told me when he never did. Had he told me I would have not gone through with the appointment. Then he tried to blame it on me by questioning if I asked for the prices...yes I did ask and it was him that told me ONLY about the de-shed price, NEVER mentioned the additional cost - not when I called to schedule, not when I checked in and not even when my husband picked up the dog. He claims the only thing he can do is a free wash & brushing to compensate for the inconvenience....the dog gets a wash & brush included when you have to get them groomed so how is that any compensation. He sternly said with an aggressive voice, that's all he can do. Then he claimed that the owners won't allow any refunds or percentage off grooming services. Apparently this company doesn't care to retain long time customers or making this right. Terrible new management.
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