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| - Well, I don't like to post bad reviews, but the service, food AND ambiance was sub par. The music was only playing inside, so if you had a table outside like we did, It was like eating at a library...a library where all you hear are plates clinking all around you constantly.
We had a 2:00 seating, which was the last seating of the day. Had I known the that sushi that was placed on ice directly in sunlight was gonna be mushy and warm I would not have waited in the line to get it. Then, on to the charcuterie station. Dried meats and cheeses...YUM! The only thing that looked safe to eat was the giant prawns. They were really good, I ate like 10 of them cause I was trying to get my moneys worth haha. The desert station was also very good. I have had better brunches for $20 at places like Talking Stick Resort! The Christmas Day brunch here was $110 per person with an additional 18% gratuity added. So $129.80 per person.
I worked in the hospitality biz for a long time and I certainly don't mind tipping. I usually tip on average 30%. I tip a minimum of 20% and that is if service is bad. Also, because I understand there are a lot of reasons why things go wrong and some of the time it is out of the servers control. I'n not sure what the problem was, but I sat with dirty plates on my table, empty glasses of water and drinks the entire hour I was eating. I literally had to get up and walk to the host stand to request two cups of coffee, then had to get up AGAIN, walk to the host stand to request our $297.00 bill. So, we tipped our server like $40 for stopping by to say "Hi" .......seems like a great gig for her, not so much for the customer!
I tried to speak with the Andy Garcia look alike manager, but he was too busy directing all of his attention to he very attractive hostess that suddenly took over our servers entire station. I would say that her stepping in to help out was the best service we had at Il Terrazzo during our entire visit.
Not good, won't be back or recommend. I still plan to visit the beautiful multi-level pool as soon as the weather allows. I go there a few times a season and have always had the impeccable service you would expect from the The Phoenician Resort.
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