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| - Having been to the KaKa's Markham location a few times, this location downtown is a total disappointment and I definitely don't recommend trying - rather you trek further uptown to Highway 7 instead. From the decor and atmosphere to their food, it's not comparable with the uptown location.
Without reservation, I went on a Friday night as a party of two. Understanding there would be a wait, they advised it to be 30 mins to 1 hour. We ended up waiting for almost 1.5 hours while the area close to entrance had 4-5 two-seat tables empty that entire time! Good part is they had a waiting area (yet it's hidden in the middle of the restaurant where no one would know of). We were the first couple to be seated in that area and the other tables around us started to fill immediately after.
My first impression after sitting down was the lack of an electronic tablet experience compared to the Markham location when it comes to picking your food. Rather, they had already worn-out menus (and it's not like this location opened that long). I was also pissed because the stapling on the menu was done poorly, so one of them stuck out and cut my boyfriend's finger and skin. That was super dangerous and sharp!
Secondly, the tables in our area were uncomfortable - the chairs were like mini-stools, my feet couldn't touch the floor and by the end of our meal, my butt was getting numb and sore.
Thirdly, food items that we didn't order kept ending up on our table even after repeatedly advising them it wasn't ours, but instead our neighbours. They really need more communication and organization within the restaurant.
As for the variety of food and flavour, it does not compare at all to the Markham location - very limited and menu is somewhat different. When you see the sashimi fish selection vs. the sushi page selection, it's literally identical except one is with rice and the latter without. Nevertheless, there were more choices around the torched / pressed sushi (which they are also known for as an AYCE). Despite the larger choice, none of their sushi and rolls were delicious - all were average and not very flavourful. KaKa Markham had more specialty sushi and differences in their food.
Among all the items I've tried, my recommendation would be: the tempura shrimp (crispy and textured), all the sashimi (good portion and taste), squid sashimi and sushi - which not many AYCE restaurants serve, takoyaki (thin on the outside), and their creme brulee desserts.
I also have to call out there wasn't the onsen egg, while it was listed on the menu and not crossed out. And I tried one of their many tataki (seared and marinated raw fish), the Albacore Tuna Tataki. It had a weird aftertaste given the stronger fish aroma yet covered with ponzu sauce, it didn't go too well together.
The final disappointment I had was around desserts. So we ordered two matcha creme brulees and a KaKa ice cream special. After 20 mins we started to think something was wrong and flagged our waitress, whom said it was probably the kitchen being backlogged but need to check. Two minutes later, she came out informing us they ran out of matcha creme brulees and asked if we would take the vanilla brulee instead. Her service was good, but I'm pretty certain our order got missed or that there was poor communication between the kitchen and frontline staff, not even informing the customer.
Overall with everything that happened and the food variety/quality, this KaKa location is not worth the price for its meal and standard. We paid around $43/person after tips and tax ($34.99 before). I would rather visit another AYCE restaurant downtown and pay a cheaper price. The 2-stars is reasonable given their food is still average and edible, or else it would be lower.
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