Needed to tow my Crown Vic to a shop some 23 miles away when the A/C compressor clutch bearing seized. Called USAA roadside, they tried to dispatch another tow company (rhymes with, uh, Hilarity and has 1.5 stars). When their ETA came and went, I cancelled and decided to do it myself. Central had the best rating here in Yelperland, so I called them.
Pro: arrived 10 minutes earlier than promised; driver was very good and careful while on the road and did a great job of securing the car on the deck.
Con: the driver was pretty much unintelligible (think Fenster in The Usual Suspects); he wanted me to drive my car, with its seized compressor, up onto the truck's deck; I had to repeatedly jump up and down into the car to manipulate the shifter and parking brake during loading; the driver had no idea how to get where we were going and wanted to go in the opposite direction to get to an irrelevant highway until I gave him explicit directions (why he didn't use his phone's nav app is beyond me); finally, he tried to drop me at the wrong shop, next door to the one I told him.
Summary: we got where we were going in a reasonable amount of time for a slightly painful price and with irritation at departure and arrival. Considering the state of the towing business, I suppose that's about all we can expect.