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  • My family and I had never been to a Benihana but had heard rave reviews about the food. We decided to try it out last Tuesday night. Unfortunately, we didn't even make it past the hostess before the experience turned negative. It started with the front hostess who was truly @!T%#. She had to be the most disrespectful and rudest person I've ever encountered in the restaurant business. Her attitude and demeanor reflected poorly on the restaurant and if I was Benihana corporate, I'd sue her for representing my company so badly. My family and I immediately walked out and I proceeded to call the manager from my cell phone. The person who answered the phone claimed to be the manager and apologized to no end about the poor treatment we received. She took my name & number down and promised to call me back the next day in order to get my mailing address because she promised a gift certificate in response to the issue. Its been 3 days since we visited this location and still no phone call from that manager. I am making it a point to contact their corporate office to advise them about how this location operates.
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