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| - I have to say, my overall experience as far as service, a team of workers that know running shoes and will help you pick out and find the shoe that works best for you....this is the place, they are very customer focused and are happy to work with you to find the right running shoe or accessories.
Pro's:
Great location, great staff, fairly good selection of shoes and other accessories to meet all of your running needs.
Con's:
And this is a big one for me and the reason I gave them only 3 stars - return policy. To me, customer service is not only about helping you find the right shoe or item you are looking to purchase, but to also have a great or flexible return policy. I was very disappointed that The Charlotte Running Company works off the philosophy that once they have your money, it's theirs, no exceptions. Buy something, even a gift item never worn or even tried on, don't look for them to refund you for your purchase, you have the option of a store credit or gift card. This to me is unacceptable. When I make a purchase and pay cash, credit, I expect if I follow the policy I get back my cash or credit, not a store credit that ties me to have to come back and find something within their store to be able to get my money back. It's simple! You pay with money, you have your receipt, you make a return of an item that doesn't work for you they return your money. NOT THE CHARLOTTE RUNNING COMPANY. And because of this, I can only rate them 3 stars as I am now stuck with a $125 store credit, found the shoes I actually want online because they didn't have them and could not order them. I guess I know what my running friends will be getting for holiday presents....my store credit!
Because of the lack of flexibility on returns, 3 stars max and I won't shop there in the future or recommend them. They have a competitor in Park Road shopping center that provides the same level of service, selection and is happy to return your money if the item you purchase doesn't work out. Get with the program guys!
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