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  • I will always go to the Pep Boys in Tempe. The service was amazing. They are honest and straightforward which is a rare quality to find when you are at the mercy of shop when you need to have a vehicle repaired. Randy is the mechanic and Cindy is the manager. They really take the time to listen and figure out exactly what the problem is. Plus they are honest. I recently had issues with my daughter's vehicle. We took it there and they were efficient at fixing the issue. Later, a second issue occurred and we had it towed to a different Pep Boys. They fixed the problem but a hose was not connected correctly and the transmission fluid ran out and thus ruined the transmission. I took the vehicle back to Randy at the the Tempe Pep Boys. He told me what the problem was and because it was caused by the incorrect hose connection, the other Pep Boys paid for the transmission to be replaced. I know they could have told me it was our fault but they were honest!!!!! Can you believe it? I would HIGHLY recommend them to anyone who needs any car repair. I will be a loyal customer for life!!!! I think Pep Boys is amazing. I will always ask for Randy to the mechanic. I hope Pep Boys realize what excellent assets Randy and Cindy are to their organization.
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