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  • I have tried to like this place. The awareness of the service is quite horrible. Driving through the drive though I like to order a fudge pecan, single scoop , without the cherry. First if you order this, they tell you the cost, you say thank you, there is no welcome in return. But then we when get to the window, they will more then 60% of the time have the cherry on top. then they say "oh sorry" and then remove the cherry and hand it back. The cherry juice is dripping all over the ice cream. This is incorrect service. it is simple, pay attention to what the customer orders and read the order off the screen. I am done with this place. they don't care what they do, they simply don't think and don't want to face being the error. its three freaking steps. custard, hot sauce, pecans. they just go robot and add a cherry because they don't' read the computer. they input the correct order, but don't' read it, because they always screw it up. i have seen it where as i wait at the window the lady came towards me with the cherry on top and realized she screwed up and said "oh! sorry" and threw it away and then went to make another one. then did it again!!! the managers are at fault here. they need to pay attention to the staff. if people are making mistakes they need to stop them to think about it. is the industry so hard to get people that they are afraid to tell them they did wrong?
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