I'll admit that I had low expectations for this place. Figured it was like an El Pollo Loco rip-off and I'm not a fan of that. Got a 30% coupon in the mail and felt like some chicken so thought I'd give it a shot. Called in an order but was put on hold for a looooong time during off peak hours.. Maybe about 3 pm. So thought that was odd that they seemed busy. Girl on the phone just took the order... My meal came with sides and a couple choices of how the food would be prepared. But she didn't ask or give options so luckily I had menu in front of my face so I could order correctly and make sure I got everything I was supposed to. So not an impressive start. Picked up food and they were not busy so again... Not sure why I was on hold so long. But really enjoyed the food and pleasantly surprised on how well everything was cooked and the flavors of everything were outstanding. I'd actually give 4 or maybe even 5 stars if service wasn't lacking. Also, price seems a bit on the high side without the coupon, but was pleasantly surprised in the end. Give it a shot! We had chicken and ribs with mashed potatoes, Mac n cheese, and a Caesar Salad. All terrific!