Cookies and cup cakes are delicious. Very disappointed in delivery service. Ordered cookies and cupcakes to be delivered to my husband at his place of employment. Gave My home phone number and his office number. At time of order stated if he was not there to leave order with reception. Delivery window was 11:00 to 1:00. Order was delivered at 1:20. Two calls were placed to My husband's office one asking if he was there for a delivery, second call asking for me.
Did give my home number. Twice during order I stated correct spelling of my name. One L in Michele. Card had two L's. Owners reason this is how she spells Michele with two L's. Reason for calls they were running late. Had I been told this would be be a surprise, if delivery was running late I would NOT have placed order with this company. Kai's Kookies will Will not discount delivery charge of $15.00. Only offered me a credit for future orders, but did not state amount. Product is excellent. Do not feel Kai'a treated me as a valued prospective customer.