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  • I called on Monday morning and the soonest available appt I could book was for Friday. I felt as though I didn't have much choice, as the repair I was requesting was for an LG washing machine, which most companies don't repair. I work full-time, therefore making it necessary for me to arrange someone to be at my house for the 3:00-5:00 window of arrival. At 3:30, Jason called me to tell me he had a migraine and needed to cancel the appt, but he assured me he would be there first thing the next morning. I immediately called the company to see if any other employee could fill in. I spoke with Fred. He promised me he would have someone at my house for 8 am the following day (Saturday). At 9:30, (yes, I was patient), I called Altas, only to be told that all repair appts for the day had been cancelled as the guy was sick, and that all customers were notified. Except me!!! (Oh, and Fred's promise of having a guy over at 8am Saturday was a huge overpromise, as I learned today that their office doesn't even open until 9am!!) Fred rebooked me for Monday at 9:30. This would mean I would have to take time off from work, but I still took the appt. I lost all hope in Atlas, so I called LG. They guaranteed me a 4-6 appt on Tuesday. I took it. Atlas did NOT show up for their 9:30 appt (surprise, surprise)... BUT!!! They did leave a voicemail for me on Tuesday confirming my 4-6 appt that day... wtf?!?! I'm not kidding you. This has been comical. I have absolutely no idea how this company runs. When Atlas arrived, (15 mins before LG), I had a good conversation with Jason about the ridiculousness of my experiences with this company. He simply nodded his head and said "I understand". I asked him to leave. LG arrived shortly after. They were fabulous. I had no issues, and was surprised at the low cost. Two week update: Someone from Atlas responded to my review in their Facebook account, saying they'd have someone contact me. No one has of yet.
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