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| - Let me just say that if I could give a negative star, I would. We stayed @ the MGM grand because we were there to see the Jabawockeez perform. We decided to get a bite to eat before the show, and I've been to the RFC in San Francisco so many times and always had a grand experience. So having it being Vegas I wanted to see if it was the same but with a lil' vegas umphh to it... boy was it like night and day compared to theone in sf.
We told the hostess 4 adults, and she gave us a huge attitude replying "do you guys have reservations? because this line is for reservations only. So if you dont have reservations please step over there, the wait will be about 20 to 45 minutes." okayyyy... there was nobody in line, the restaraunt was half emtpy, and the host was talking to us as if we didnt understand english!
So we didnt mind the wait, but seriously, it took them about 35 minutes to seat us in the spot we saw vacant when we first walked in. An elder man seated us by the bar where the rain falls every 15 minutes. *warning do not sit close to the cycled rain drops, you'll get splashed and it will splash in your food!*
Our server helped us promptly with our drink but dissapeared for 20 minutes to come back and take our order which he got wrong, but we couldnt tell him because he was no where to be found after our food came. we order 4 orders of the trio which we ordered with medium rare steak, shrimp, ribs and fries. there was a couple that got seated after us, they orederd their food, ate, had dessert, and paid the bill and left and we STILL dindt get our food yet, and when we finally did, what we got was overly dry well done steak, oily shrimp, and missing ribs and fries. so we asked the bartender if we could speak with a manager because we couldnt find our server. manager come over and we told her what happen, she was helpful and said she would bring it out asap and that she would comp us for the ribs and fries.....which already comes with it so... how is it comp?! grrrrr! I was so frustrated for the lack of thier service and on top of that they treated us as if we were idiots! If i didnt look at the tab i wouldnt have spotted the sneaky gratudity they tried to add.. so be careful! I immediately had that taken care of because it was the worst customer service I have experienced in Vegas. Never again will I come to this Location!! BEWARE!!!
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