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  • Amazing that Tim leaves a post on March 20 and somehow blames me when Fintastic killed my fish! As I stated in my original post of January 28, my fish went belly up a day after service, and now Tim wants to blame me for not having frequent enough service. He DOES NOT address the following facts: 1. Fintastic NEVER returned my desperate calls asking for help, 2. Fintastic broke pieces off my coral inserts and left the pieces sitting at the side of the tank, 3. Fintastic stole my scrapers! After the original posted review, Tim called and said that had the fish died within 24 hours, it would have been Fintastic's fault, but since they died after a 24 hour period had passed, Fintastic was not at fault. I don't know what Fintastic poisoned my tank with, but every single fish died! Nonetheless, Tim wanted to have my business back. Really??? Tim blames me when Fintastic was at fault despite NOT respond to my desperately reaching out to him for help! And they claim to have 24/7 emergency service....do not believe it! I now have monthly service from a great aquarium service company, and it's not Fintastic, which is THE ABSOLUTE WORST!!!! Also, read the review left by Chuck W., sounds eerily similar to my experience.
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