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  • First let me say that I've been to other First Watch restaurants and have been totally satisfied. However, the experience today was anything but satisfying. We arrived and there were a couple of people ahead of us. I put my name down and was told there would be a 10 minute wait. The host proceeded to seat several people that had arrived after us. 25 minutes later we taken back to our seat. 10 minutes and no one had acknowledged our presence. At the 15 minute mark someone came over and gave us water. At the 25 minute mark, someone other than our waitress came and asked us what we wanted to order. She took the order and disappeared. 20 minutes later, our waitress shows up and asks us if someone had taken our order. We said someone had and so she left. 15 minutes later she comes out and tells that she didn't think the other person took our order because our order wasn't in the kitchen. We told her that the other lady had put the order on a ticket. She acted surprised. She said that she'd go find it. 10 minutes later she comes out and says we need to reorder because she can't find it. Another server overheard this and told her that our order accidentally was put in the wrong stack of tickets and that they were making our order now and we would be the next order up. 10 minutes later our food arrived. I ordered soup and some country fried potatoes to be made extra crispy. The soup was just a few degrees above cool. The extra crispy potatoes some crispy potatoes, but the majority of the dish had burnt crumbs. Our waitress came back 15 minutes later to ask how everything was. I said, it wasn't. She said sorry about that and left. She came back a few minutes later to clear plates from the table. My wife asked for a take-home box. She said, she'd get it right away and left our bill. 10 minutes later she still hadn't come back so we wrapped my wife's food in a dirty napkin and left. Needless to say, the tip was not a big one. I was quite surprised that no one took ownership for our experience. Not even a manager coming over to say, I'm sorry. Most places after this kind of experience would have given us our breakfast free of charge. So if you want to be treated like a piece of dirt and not treated like they're glad you came to their restaurant, this is the place for you. I will go back to First Watch again, but not this particular location.
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