I work VERY close to Switch so come here often when employees are in town or just going out to have lunch with boss, etc. I've never had a bad experience here - I don't find the wait staff to be overly nice but not rude either. They ask me what I want, i tell them and i get it!
Unlike several other reviews I find their menu to be good - it is an American restaurant afterall so naturally they serve sandwiches, salads, soups, other similar entrees. I also don't agree that their food is bland - and I'm the type of person to go out on a limb to try new things and I like bold foods. I really like the hummus app here, however I never have tried it at Fez so might need to get over there soon. At different times I've had sandwiches, salads and most recently the gallette. So far all have been good. The gallette is a flaky pastry filled with some sort of meat, cheese and veggie. As expected it was a little oily but very good too. Came with asparagus cooked just how I like it. I really don't have any complaints about the place.
Perhaps it's because it is the closest restaurant to our workplace so feel loyal, or maybe because I only come here over the lunch hour and b/c it is lunch hour don't expect much? Whatever the case, I enjoy Switch.