I had never experienced a Greyhound bus trip before so I purchased cheap $60 round trip tickets to LA. It was crazy seeing what $60 gets you. Lol This place was pretty organized. I had to make changes to a name for one of our passengers and the process went smoothly, customer service told us which tickets for which bus stop. And the whole boarding process was really quick. My only complaint is the bathroom conditions and the demographic but those are really out of Greyhounds control. I would use this service again if I wanted to take a quick budget trip.