4 of us came here for lunch looking forward to the snow crab hotpot, we found out after we sat down that they were sold out of snow crab and won't be replenished for another week (so half of the menu was not available, kind of ridiculous for a restaurant that mainly sells crab). We ordered 3 crab lunch set and 1 pork cutlet lunch set. The pork cutlet set was the first to arrive , as my sister started eating her meal - in fact she already finished the sashimi, the waiter came back after realizing that set was meant for the table behind us, he took her meal that she was already eating and gave it to the table behind us. We were shocked, we just came and took away her food without saying a word!
Our food slowly arrive after but 1 set was missing, after a while we decided to follow up with the waiter where is the last lunch set. He told us that we only asked for 3 lunch set in total (when there clearly was 4 people of us) and that he didn't take the order wrong.
The bento box style lunch ended up being 2 hours long, of course they didn't comp anything. One of the more senior waitress apologized for the waiter's behaviour because she is frustrated with him as well.
For me to witness the food that we were already eating being taken away and brought to a different table is horrifying. Food is alright, for the price you can get better seafood with better service elsewhere.