So we decided to give Sammy's another shot after being invited back by the GM. SO glad we did!! The service was much improved this time around, we saw much more of our server, Alex, than we did of our server during our last visit. We had the dumplings (finally!) as well as their calamari, both of which were awesome. We also enjoyed their flourless chocolate cake. Some of the menu descriptions don't do this delicious food justice. We were thoroughly impressed not only by the display of exceptional management but also the fantastic server we had who not only made suggestions but also ensured our glasses were never empty and our plates didn't sit for too long. I hope this was not a fluke and I truly hope that Sammy's is striving to improve their customer service. As for us, we will certainly be back and recommend to friends in the GV area. I hope next time around the service and food are just as consistent. Thank you Sammy's staff for restoring my faith in the customer service industry!!