| rev:text
| - As others have said, wait staff is rude (actually I thought the man was good, but the young female had poor attitude), food appears made from frozen or canned, bland, and salsas aren't nearly as good as the former business that was here (Ketzal). But wait, there's more ...
My wife and I came here on a Friday night at 9:30pm. Place closes at 10pm on Friday and Saturday, and we know and respect that... but the waitress rushed us to order, failed to attend to our drinks, and rushed us with the bill. Mind you, we've come here late when it was Ketzal and they never gave us attitude or rushed us out.
After a long week of work, all I wanted to do was take my wife out for a relaxing dinner. Instead, I complained that the waitress was unfriendly and the owner came out to confront me in a hostile manner. It shocked me because every time I've ever complained at any other restaurant (few and far between), the owner always asks what could've been done better. Instead, the owner (or manager - not sure) came out and started yelling at me, telling me to "get the hell out," flipped me off. My wife observed the entire event and called the Phoenix police because she thought the guy was going to strike me. Police said there was nothing they could do unless he touched me, which he did not. He only verbally assaulted me. Funny, I never used a curse word or flipped him off because there was no reason to. I simply said I wanted better service for the $20 we paid and expected friendliness and not to be rushed out the door. I never expected to stay past their door closing time.
You may think this is nuts and I must have provoked him. Well, if you consider that on the check I reduced the waitress' tip and write on the back "We were rushed out and will never return" then maybe I deserved it. Just consider this - if you pay good money for a relaxing experience and get awful service, do you have to keep your mouth shut or do you have a right to complain? I think this was completely nuts. I still can't believe what happened. I've never seen an owner or manager that hostile about a customer complaint. Unreal.
Support such hostile local business at your own discretion. And if you do, don't ever go at 9:30pm on a Friday or Saturday. Highly disappointed. Ketzal... COME BACK! Their staff never disappointed, not even near closing time.
I'd give them two stars (one extra just for their nice interior), but the experience was unlike any I have ever had. I am a fairly big guy and I actually had to prepare to physically defend myself against this little hostile man.
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