Two stars is two to many. The worst customer service I have ever experienced. My husband took a bump and they gave him a "$600" flight voucher. Come to find out that the value of the voucher is not really $600 it is only good toward your next flight purchase "up to $600". What a load of BS, we couldn't use the voucher for two tickets, we could not use the voucher with miles, we could not extend the term of the voucher. They give these out in hopes that people don't use them I guess. you have to call to book in order to use the voucher and in turn they charge you $25 for not booking online, add that to the $25 bag fee, and the $45 seat upgrade if you want an isle or window.. middle seats are free, and what do you get?? A bunch of BS from an airline that obviously does not care one bit about the passengers and doesn't want returning clients. The reps on the phone just pass you off to the next person and are RUDE!
Never again US Air, I will only fly Southwest.
Go suck on some luggage!