Called Karls technology requesting service on a 2009 MacBook Pro and requested a complete factory reset while saving the photos and music. It took 3 hours and they charged me 375$$$$$$ because my computer took forever that wasn't my fault and the tech used MY external hard drive and we honestly just sat there talking for 3 hours while it reset I could've done it myself he didn't do much. The person on the phone made it unclear that it was 125$/hr and I never knew if I did I would said to hell with it and bought a new computer I'm a 3rd of the way there as of now. They only knocked 50/$ off I paid 300$ and I'm going to fight it. So one who does this is worth 100$/hr.