I really don't like to do this but this was by far the worse service that we have ever had! We arrived to the airport late because of a flight delay. We were waiting in the cold with our two yr old for 10mins before realizing in the distance that the shuttle was already there, when we walked to the shuttle the driver was deeply texting and stated to us that he thought we can see the "Economy" logo on the car from where we were standing! (It's really dark out).
When arriving to to the car rental poor poor poor customer service! I proceeded to tell them how our experience was with the driver and they showed no interest, (not good)
We had to get an upgrade because there were no more of what we reserved but the upgrade was just a trunk. We had no clue we were going to get a car without one initially. The car was not on a full tank of gas but could not get any service because everyone jetted out of there. When turning on AC the horrible smell of cigarettes killed our nostrils. The car was priced at $19 a day . We called the next morning to let them know the car was not filled in gas but still no help so we made the decision to take the car back. They charged us $97 for they total of 10hrs (bad) what happened to $19 a day??. We will never I mean never rent from them again!! I know it could be the group of employees at that office but the experience we had with them was so bad we felt like we were ripped off, deceived and No one cared not one bit!! What a way to start our stay here in Las Vegas.