YOU'LL BE SORRY YOU EVER CAME HERE. I PROMISE!! I have no idea how this place is still in business. I brought in a cushion cover for my chair exactly 2 weeks ago and it has been a nightmare trying to get a refund for the poor service I have received.
When I brought in the cushion cover the woman employee said she doesn't think she is allowed to accept it. I asked her why and if she could double check. She called the manager and found out that they can accept it. It costs $10 and takes 1 week.
Fast forward 7 days and I get two calls from the two different woman employees telling me that my cushion cover has not been cleaned because I didn't sign the release form. I go to the store that same day and sign the release form. I am back at square one an entire week later. This time the employee says it should only take a couple of days and not an entire week. I told her that I need a refund and need to get in touch with the manager. She says she will call him. Yeah right.
Fast forward another 7 days (14 days since drop off) and I call THEM to check on the status of my cushion cover. The woman employee tells me it is ready for pick up. I ask her how long it has been ready. She says she honestly has no idea. I am obviously frustrated at this point. I reiterate that I need a refund for $10 because of this outrageous 2 week process. I ask to speak to a manager and the woman says that she will call him for me. I ask if I can have his phone number and she says no.
IT'S NOT WORTH IT! DO NOT EVER COME HERE! EVER! THESE CLEANERS DO NOT VALUE THEIR CUSTOMERS AND DO NOT DESERVE OUR BUSINESS.