This branch is aweful. How can you advertise something and not follow through with it? I used to get charged some retarded monthly fee and come here and they reimburse me the fee and say they fixed the problem.. then the next month, i get charged the same fee, then the following month: same problem and so forth. This went on for about 5 months or so. The last time i went there, the manager was rude and refused to reimburse me the fee and said that it was my fault i got charged those fees and that It was wrong for them to reimburse me the fees in the first place and "shame on them for reimbursing you cuz they weren't supposed to..." (let me also state that SHE was that one that reimbursed my fees a few times). Well honey, if you would have fixed the problem 5 months ago, I wouldn't have to waste my precious time and gas to come here every month for the same ridiculous issue that shouldn't have existed in the first place. I left pissed off, and I wanted to call Chase's 1800 number and file a complaint, but decided to go to another branch thats on Craig rd... and guess what! They fixed it right then and there and never had an issue since. They also politely reimbursed me and repeatedly apologized for the way i was treated at this branch. I go to the one on Craig rd now, they seem to appreciate people and know what good customer service is.