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  • As an avid shopper, I must preface this review by reiterating that while Walmart is known for its 'low prices', it sure is not known for its customer service. As my family and I are currently moving, we had purchased a TV stand the night before at this same Walmart Supercenter and it was my second time at this specific location. The sole purpose of our visit was to return the TV stand that was partially assembled (as my husband realized halfway in that the stand did not hold our 40" TV like it was advertised) and we had 2 additional bags carrying the odds and ends, the box holding the glass shelves, and the mount. We walked in first in order to see if they could get us a flatbed to bring all the items in without breaking anything. They not only gave us a cart, but two employees to help us. As a mom with three young children in tow, this was an absolute Godsend for us! Add in the fact that we were extremely tired, frustrated (losing 2 hours installing the stand and realizing it didn't fit, packing everything and everyone up, and driving back to Walmart), hungry and with a messy house to still organize--I was not in the best mood. The initial start of the return transaction turned out to be difficult, due to an error on my part. However, the display of professionalism, courtesy and friendliness that were displayed by numerous members of the staff turned a dismal night into one that actually made me smile. It is rare, in my opinion, to find true customer service. As a waitress for 10 years, and a current employee in the hospitality industry--I can say that true customer service is difficult to find. The dedication and commitment by employees at this Walmart far exceed any I have received in awhile, let alone from any Walmart in Vegas. Furthermore, both times that I have been here, the checkout lines lasted barely 10 minutes (compared to my usual 20-30 min at the Craig & Clayton store) and the cleanliness is on par. Overall, the BEST Walmart I have ever been to. Though I should really be cleaning my house, I have to take the time to write this review as the store and the employees here deserve it. Jerry, Tiffeni (I hope I spelled it right), Zach, Travare, Wes, and Marina--know that we truly appreciate you!! Kudos, Walmart, you have proven that one store can be both inexpensive and customer service oriented.
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