My Girlfriend had a kidney stone - this location is 100 yds from John C. Lincoln hospital. She is a tough girl and SELDOM shows pain - this kidney stone had her getting up at 2 am, didn't wake me until 5 am when she said "Honey I think you need to take me to the hospital."
She was in severe pain. Hospital gave her Morphine and Toradol for pain. Sent her home w/ 5 prescriptions. We sat first in line at 7:55 am at drive thru waiting for them to open. I told the pharmacist "She is having a kidney stone and needs the meds for pain as soon as possible if you could. Thank you."
2 HOURS Later they call.
I ask (after paying the $135 cash) "Do you prioritize orders for people depending on acute pain situations."
Standard pat 'corporate clone robot' heartless insensitive answer from the first person. Pharmacist comes over (the person we had spoken with and that had 'helped' us at 8:05 btw opening 5 min late may not be a 'big deal' to them, but when you are sitting there waiting with your girlfriend having a kidney stone, those 5 minutes feel bad), I'm still polite and asking sincerely, he says "I was the only person here this morning, I have to do them in order as we receive them, I had kids who needed antibiotics." Well HIRE someone else then! Let's see antibiotics vs. Acute Pain...hmmm...could perhaps the antibiotic wait the extra hour instead of us? Does that take a 'smarter than a 5th grader' to figure out!? apparently so at least for CVS and their stellar employees.
OK - so NO nuance of prioritizing depending on need. Got it.
No sensitivity to client spending money for 5 prescriptions. Got it.
Are you listening Corporate CVS? I'm not really blaming the 'programmed robot clones' but rather upper management for not having the in sight to install some 'CARE' in their purported HealthCARE!
Will not use CVS again.
Walgreens here we come, we'll try anywhere else.