I am only reviewing the Gold part. I had a company reservation and then I had to go back and get a car seat for my family in the middle of my business trip as they were going to visit me. The lady on the 800 number said that I needed to cancel my current reservation and then add another one with the baby sit. Like for real?? I just went there, they didn't even ask for my reservation....they brought out a seat and they even helped me put it in. They even filled the air in the car. Great customer service.