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  • What a disappointment and bad experience. Let me share with you what happened to me and my family. I have booked my late lunch at Casa Imperial on Saturday. For my surprise when we arrived they inform me they are having an event that evening thus they can only offer us table close to entrance or washroom even there were many free tables. I just have to mention that restaurant was open not closed at that time. In 5 minutes they start doing big mess rearranging other tables preparing for the event. We got tee and put our order. And start waiting, waiting looking how whole staff was involved in other event preparation. It was too loud even to talk. After 45 minutes without having food I got angry and try to ask one girl (she seemed to be higher level personnel) where was our food. Without any world she took copy of our order and disappeared. Later I saw her going around. She didn't even bother to come back and say what was going on. After 50 minutes waiting with no food, no service we decided to leave that "better class" restaurant. I never was treated like that at any restaurant. I felt like unwanted client. BTW if they felt 3 pm it was too late why they didn't call me back saying that? Huge disappointment and regret. For a very poor service one star is even too much.
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