I was looking for a pair of shoes for my father in law. Since his feet get quite swollen finding shoes for him was impossible. He'd either only lace up 3 holes or he'd cut the elastic sides. We walked in and were pleasantly greeted. Once it was our turn the man measured his feet, including the width and told us so much about what the measurements meant and what shoe would fit him the best. The shoes were a bit pricey but will last. We got great service and the RIGHT shoe. Would absolutely recommend them.